Bitrix24 setup

The screenshots show the Russian interface.

This app connects the AssistBot service to your Bitrix24

AssistBot offers comprehensive features: everything you need from messenger integration, with a choice of standard WhatsApp or WhatsApp Business API, Telegram or fallback SMS delivery when the number has no WhatsApp.
Quick connection, stable operation and responsive support 7 days a week.

Features:
Start conversations from your CRM or AssistBot dashboard
Connect multiple WhatsApp/Telegram numbers
Store conversation history in your CRM and AssistBot dashboard
Run bulk messaging and surveys
Export analytics on sent template messages and analyze responses

And much more. If something is missing, it can be implemented!

Bitrix24: integration setup

Connecting the integration

1. Complete the form to link your AssistBot account to a Bitrix24 Open Channel. Please note that

service information and further instructions will be sent to the WhatsApp number

you enter in the corresponding field

2. Using your account credentials (the username and password you created in the previous step), follow the link https://lk.assistbot.ru/ and sign in to your account dashboard. Click “Force QR request” and link the WhatsApp number you are connecting: open the app on your smartphone, select “Linked devices” and scan the QR code displayed on screen

2-1. If you selected Telegram as your messenger in step 1, you will see this form:

Click the link. In this case, the code will arrive in Telegram at the number you specified in step 1 as the number to connect to the bot.

This completes the integration setup. Incoming inquiries will appear in Open Channel chats, and you

will be able to view conversations in the contact record. You can also chat with

customers from the bot's chat window.

Additional settings

You can start or continue a conversation with a contact from the app window. Open the app and click “Start a conversation”.
In the window that opens, select the connection (messenger channel) to use, the phone number and the message text:

The sent message will appear in Open Channel chats, where you can continue the conversation.

* If you already have an AssistBot account, the very first connection step will look like this:

You can find the token in your AssistBot account profile:

Bulk messaging can be launched from your AssistBot dashboard. To set up a campaign, first export the recipient database and save it as an Excel file

Using special characters in the message, you can

– send buttons (a survey) for recipients to select answers, and configure the bot's responses to the selected option (WhatsApp only)

– send an SMS message in parallel

– mark the message as a template for later response analysis exports

For more information on configuring these templates, please contact our support team

Recommended initial Open Channel settings:

Pricing

The first 3 days are free (all features, excluding message charges)

WhatsApp or Telegram (phone number based)

Prices are shown for the United States in USD. Choose a country and currency to convert prices. Exchange rate as of 2026-10-22. Frankfurter.

35.44 USD per month per account

With a review discount — 23.83 USD per month

The plan includes:

Connection of 1 WhatsApp or Telegram number. Additional numbers require additional accounts, with discounts starting from the second account
Start a conversation
Send and receive files
Select a pipeline
Unlimited conversations
Blocklist
Group chats
Web messenger
Message reactions
Buttons (WhatsApp)

AssistBot knowledge base