The entities and documents you need
Start with the available catalog. If a required entity or document is missing, support will add it for your use case and agree on the available events.
AssistBot × MoySklad
MoySklad integration,
extended to fit
for your business.
We connect the entities and documents, standard fields and custom fields you need for workflow triggers, sending conditions and message content.
Missing a document, field or condition? We will add it for your process.
Telegram — from 7.33 USD / month. The MoySklad solution is billed separately.
INTEGRATION FOR YOUR PROCESSWe add what you need
FROM YOUR MOYSKLADThe right document.
The right document.
The right field.
Extending the integration for your needs
01 / WHEN TO TRIGGEREvent and condition
Which change to detect
02 / WHAT TO SAYMessage data
What to share with a customer or your team
Support expands the catalog.
We develop custom logic for your process.
TelegramMAXWhatsAppSMS
01
The catalog can be expanded
We connect the entities and documents you need
02
One field — two purposes
Trigger condition and message data
03
Configuration with our team
From a ready-made template to custom logic
Extending it for your needs
Add a field.
Create a new workflow.
For example, customers need to know when an order's ready date changes. We connect your custom field to the integration: changing it triggers the workflow, and the new date appears in the message.
The same field
determines when to send
and what the message contains
01ADDING WHAT YOU NEEDConnect a custom field
Connect a custom field
Ready date
From your MoySklad document. Support adds it to the workflow.
02USE IT AS A CONDITIONMonitor changes to the
Monitor changes to the
Ready date
When the date changes, a notification is triggered. We configure the logic to match your process.
03SELECT A RECIPIENT
Notify the customer
The name and phone number come from the linked counterparty record.
04INSERT INTO THE TEXTShare the new
Share the new
Ready date
Add the name, order number and links to attached files.
CUSTOMER MESSAGE
The same fieldAnna, the ready date for order №154 has changed: October 18.
Current documents: links to order files.
in the condition and message
Your process may be different. We connect the required documents and fields and develop custom logic. We clarify the setup scope and API specifics when reviewing your requirements.
Discuss my workflowThree practical workflows
One integration.
Different needs.
Choose a workflow to see how MoySklad data becomes a useful message.
Configuration example · customer notification
Order ready. Customer informed.
1
An order's status changes in MoySklad
You mark an order as ready for pickup.
2
Your sending condition is triggered
AssistBot takes the name, order number and other data from the document.
CUSTOMER MESSAGEAnna, order №154 is ready for pickup. We are open until 20:00 today. Reply to this message if you need help.
Managers no longer need to message each customer manually.
Configuration example · employee notification
Changes do not go unnoticed.
1
The required document field changes
For example, the amount, status or delivery address.
2
The responsible employee receives a message
The recipient can be the document owner or a number you specify.
MANAGER MESSAGEThe delivery address for order №154 has changed. New address: 10 Lesnaya Street. Check the details before shipping.
The employee receives the data needed for the next action.
Configuration example · repeat purchases
A reason to come back.
1
30 days have passed since the last shipment
You set the period. No new shipments have occurred during it.
2
AssistBot sends your invitation
Adapt the text to your product range and repeat purchase cycle.
CUSTOMER MESSAGEAnna, hello! Time to restock? Tell us what you need and we will help you place another order.
No need to check each customer's last purchase date manually.
Flexibility in the details
You set the rules.
AssistBot sends the messages.
Event, condition, recipient and text: four parts of a workflow that follows your processes.
A rule for your process
Use available fields and values as sending conditions. Need extra fields, special comparisons or relationships? We will prepare the setup and any required development.
For customers and your team
Address messages to the customer, document owner or specified numbers. You can select several recipients for one event.
Document fields directly in messages
Insert the customer name, number, amount, status, dates and other connected data. We will expand the variables if your message needs another field.
Custom fields and files
Include data from your fields and links to document files. We will review complex data types and relationships together with your requirements.
Stay connected to your database
Upload contacts to the AssistBot dashboard, prepare campaigns and set sending days, times and intervals. Share new arrivals and offers.
Configure workflows yourself using the connected catalog. Support expands document and field specifications; custom logic is developed separately.
Encouraging repeat purchases
Has a customer not bought in a while?
Remind them at the right time.
Choose a period after the last shipment. If no new shipments occur, AssistBot sends the message you prepared. Useful for repeat orders, consumables and regular purchases.
Last shipment in MoySklad
30days
An example period. Choose your own interval.
No new shipments during this period.
A personal invitation to buy again
From notification to conversation
The customer replied.
Keep the conversation going.
Open a conversation from a MoySklad sales order, shipment or counterparty record. The relevant chat opens in a separate AssistBot dashboard window.
Telegram, MAX and WhatsApp are available in one interface. If there is no conversation yet, select a connected channel and message the customer first.
How the integration worksAssistBot · conversation dashboardSample conversation
TelegramMAXWhatsApp
One channel or a sequence
Use connected channels simultaneously or in sequence: if the number is unavailable in the preferred messenger, delivery moves to the next one.
Telegram→MAX→WhatsApp
Messengers and SMS
Check whether a customer's number has Telegram, MAX and WhatsApp in your AssistBot dashboard. SMS can be used in an agreed configuration; connection and sending terms are clarified separately.
When you need more
Continue conversations
automatically.
Replies, surveys and feedback
Configure automatic replies, service surveys and review links. Keep the conversation going after a purchase.
An AI assistant for your business
We will discuss your needs and prepare an AI assistant for your communication workflows. The scope and connection terms are agreed separately.
We can discuss bots, campaign analytics and AI assistants during a consultation.
AssistBot channel pricing
Choose your channel
and conversation volume.
Subscription prices are per month.
Conversation limits are also monthly.
Prices are shown for the United States in USD. Choose a country and currency to convert prices. Exchange rate as of 2026-10-22. Frankfurter.
Telegram
Subscription for one channel
Optimal
Up to 500 conversations per month
7.33 USD / month
Telegram channel
Connect TelegramExtended
501–1000 conversations per month
14.66 USD / month
Telegram channel
Connect TelegramUnlimited
conversations per month
22.00 USD / month
Telegram channel
Connect TelegramMAX
Subscription for one channel
Optimal
Up to 500 conversations per month
12.22 USD / month
MAX channel
Connect MAXExtended
501–1000 conversations per month
19.55 USD / month
MAX channel
Connect MAXUnlimited
conversations per month
29.33 USD / month
MAX channel
Connect MAXSubscription for one channel
Optimal
Up to 500 conversations per month
12.22 USD / month
WhatsApp channel
Connect WhatsAppExtended
501–1000 conversations per month
19.55 USD / month
WhatsApp channel
Connect WhatsAppUnlimited
conversations per month
29.33 USD / month
WhatsApp channel
Connect WhatsAppTwo separate payments
AssistBot channels
A subscription for each connected channel is paid through your AssistBot dashboard.
Open account dashboardMoySklad solution
The app is paid for separately in the MoySklad marketplace. The current price is listed on the solution page.
Open the solution pageSMS, custom development and AI assistant terms are agreed separately.
It is easier to start with a specific need
From connection
to your first workflow.
01
Install the integration
Connect AssistBot in MoySklad and complete registration using the instructions.
02
Add channels
Connect the messengers you need and choose message recipients.
03
Configure and test
Set the event, condition and template. Test the workflow on a test document before launching.
Before connecting
Frequently asked questions.
What can I configure myself?
Choose an event from the connected catalog, available fields and values for conditions, recipients and message text. Insert connected variables into the template. For customer re-engagement, set the period after the last shipment and the message.
What if the document or field I need is not listed?
Contact us. Support adds entity, document and field specifications so they can be used in workflows and messages. The current interface list can be expanded for your process.
Can custom logic be configured?
Yes, we review these requirements individually. Using a custom field as a trigger, complex comparisons, multilevel relationships or special data formats may require development. We will clarify MoySklad API capabilities, scope and connection terms before launch.
Can I message a customer first?
Yes. From a MoySklad document, open the AssistBot conversation dashboard, select a connected channel and start a conversation with the customer.
Where does the customer chat open?
In a separate AssistBot dashboard window. Opening it from a MoySklad document selects the conversation using the customer's phone number in that document. Connected messengers are available in one interface.
How does customer re-engagement work?
You set a period after the last shipment and a message. If no new shipments occur during that time, the customer receives your invitation. For example, remind them to reorder after 30 days.
How is the integration billed?
For each connected channel, choose a plan based on monthly conversation volume. Channel subscriptions are paid through your AssistBot dashboard. The MoySklad solution is paid for separately in the marketplace; its current price is listed on the solution page. SMS, AI assistant and custom development terms are agreed separately.
What happens if a customer does not have a messenger?
With fallback delivery configured, if the number is unavailable in the selected messenger, sending moves to the next connected channel. Fallback delivery does not mean resending simply because the customer has not yet read the message.
Tell us about your process.
We will extend the integration to fit.
Which data matters, what should trigger a response and who should be notified? We will review your requirements and propose a configuration.